Lead - Client Success

remote
Calgary, Alberta, Canada .
full-time . August 8, 2025

Description

Introduction

We’re looking for an analytical, independent, and enthusiastic person to join our team in Edmonton, Calgary, Vancouver, Winnipeg, Saskatoon, Victoria, Montreal, or Toronto! The Lead – Client Success will perform a variety of department tasks to support, strategize and cultivate client relationships and campaigns. Reporting to the Supervisor – Client Success and working closely with LoKnow’s Solutions & Sales and Audience & Optimization teams, this individual will be required to develop campaign strategies and insights, prepare and manage client-facing communications, and maintain client relationships. This role will manage key accounts alongside the Senior Manager - Client Success. As a Lead, you will also provide on-going support for Client Success Coordinators.

Company

We’re LoKnow - an advertising-tech and data company that helps brands deliver their message to the right audience, in the right place, at the right time. With seven offices across Canada, we help clients, both in Canada and internationally, experience the extraordinary benefits of digital advertising technology. Our Vision is for everyone to access, benefit from, and love the vast world of digital advertising.

Diversity

We celebrate diversity on our team of Knowers; our differences are acknowledged, appreciated and respected. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, disability status, or other considerations. Please let us know if you require any specific accommodations during the application process.

Hybrid Work

LoKnow uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All employees must be able to travel to a LoKnow office as necessary at their own expense.

POSITION OVERVIEW

Responsibilities

Support the Senior Manager – Client Success in managing existing key client relationships, addressing client needs in a timely and professional manner as one of the main points of contact
Provides high quality customer service to key clients to support a positive client experience
Provides client-facing documents, deliverables, and campaign needs within set timelines
Meets independently with clients to present LoKnow services, campaign strategies, post-campaign reports, and address ongoing campaign updates
Works with our Solutions & Sales and Audience & Optimization teams in the development and execution of client campaign strategies
Develops and communicates campaign strategies (objectives, budgets, scope, media etc.) with team members and clients to provide insight and achieve client goals
Analyzes and monitors campaign performance with internal departments for reporting and offers ongoing recommendations to the client, implementing changes as requested
Utilizes Salesforce to maintain accurate client and campaign records for invoicing and CRM purposes
Utilizes Asana to ensure accurate task assignment and completion
Mentors and assists in training Client Success Coordinators
Other duties as required

Qualifications

Our ideal candidate has the following qualifications, but for the right candidate, we are willing to create a development plan to help you bridge between your existing and required skills.

Minimum 2 - 3 years of client success or account management experience, ideally within a digital advertising or media agency
Understanding of digital media channels and platforms (e.g. DV360, Meta, Google Ads, etc.)
Proficiency with CRM, reporting dashboards, and project management tools (e.g. Salesforce, Asana, Google Analytics, Looker Studio, etc.)
Data-driven mindset with the ability to analyze campaign performance and translate data into thoughtful conversations with clients leading to strategic actions

What We Offer

Compensation ranging from $53,000 – $68,000
Unlimited Vacation (up to 4 weeks at a time)
Work from Anywhere (up to 4 weeks at a time)
Employee share ownership plan opportunities
Access to our excellent health and dental plan
Access to the company profit sharing program
Access to company matching RRSP after one year
Flexible work environment

To Apply

Please submit your resume and a cover letter addressed to Haley Truong. In your cover letter, tell us about why you want to work with us!

Closing Date: August 24, 2025

Compensation

$53,000.00 - $68,000.00 per year

Know someone who would be a perfect fit? Let them know!